Refund & Returns Policy

We want you to be satisfied with your purchase. Please read the policy below to understand when returns or refunds apply.

✅ Returns & Replacements

  • If your order arrives damaged, incorrect, or missing items, please contact us within 24 hours of delivery.
  • We may request photos of the item(s) and packaging to verify the issue.
  • Once confirmed, we will offer a replacement or a refund (based on availability and the case).
  • For eligible cases, replacements are arranged as soon as possible.

⚠️ Non-Returnable Items

  • Fresh items (fruits, vegetables, dairy, bakery, chilled/frozen) are generally non-returnable due to hygiene and safety reasons.
  • Opened, used, or partially consumed products cannot be returned.
  • Items returned without original packaging may not be accepted.

💳 Refunds

  • Approved refunds are processed to the original payment method whenever possible.
  • Refund timing may vary depending on your bank/payment provider.
  • Delivery fees (if paid) may be non-refundable unless the issue was caused by us.

❓ Frequently Asked Questions

How long do I have to report a problem?
Please contact us within 24 hours of receiving your order.
What if I received the wrong item?
Contact us within 24 hours. Once verified, we will arrange a replacement or refund.
Can I return fresh fruits and vegetables?
Fresh items are generally non-returnable. However, if an item arrives damaged or spoiled, contact us within 24 hours for review.
Do you refund delivery fees?
Delivery fees may be non-refundable unless the issue was caused by us (e.g., wrong or damaged items).
What information do you need to process my request?
Your order number, a short description of the issue, and (if applicable) photos of the item(s) and packaging.
Note: This policy may be updated from time to time. Please check this page for the latest version.